Edra Labs — BrowserStack — Software Engineer

What I'm working on

Shipped an AI copilot Chrome extension for Salesforce that auto-links activities to deals, extracts field values from transcripts, and suggests pipeline stage transitions.
Integrated Gmail, Zoom, Fireflies.ai, and Google Calendar into a unified context layer, routing data across multiple LLM providers for structured field extraction.
Built backend for an AI-driven CX system with multiple LLM agents (RAG, diagnosis, evaluation) — now resolving 60% of L2 tickets automatically.
Implemented an LLM-as-a-judge evaluation layer using DeepEval's G-Eval framework to measure and improve AI response quality.
Built a LangChain-based caching layer that cut redundant API calls and improved response efficiency for frequently accessed prompts.

Shipped an AI copilot Chrome extension for Salesforce that auto-links activities to deals, extracts field values from transcripts, and suggests pipeline stage transitions.
Integrated Gmail, Zoom, Fireflies.ai, and Google Calendar into a unified context layer, routing data across multiple LLM providers for structured field extraction.
Built backend for an AI-driven CX system with multiple LLM agents (RAG, diagnosis, evaluation) — now resolving 60% of L2 tickets automatically.
Implemented an LLM-as-a-judge evaluation layer using DeepEval's G-Eval framework to measure and improve AI response quality.
Built a LangChain-based caching layer that cut redundant API calls and improved response efficiency for frequently accessed prompts.